10 — Expected Outcomes and KPIs
Source: proposal §8. KPIs are measured from data inside the system and shown on dashboards and reports. All target values are set in Phase 1 from baseline data, so none are fixed yet.
Design implication: every KPI below needs the system to capture the underlying events (timestamps, statuses, unit, level). Keep this in mind when designing data models.
| KPI | How it is measured in the system | Data needed [inferred] |
|---|---|---|
| Unit adoption (%) | Campuses and schools actually live ÷ target units | Go-live flag per org unit |
| Digital-channel usage (%) | Users and share of transactions via app/portal | Channel attribute on every transaction |
| Average request processing time | Working days from submission to completion, per request type | Request timestamps, working-day calendar, request type |
| Requests completed on time (%) | Share finished within the defined time | SLA per request type |
| Learner-record completeness (%) | Records with all mandatory fields | Definition of mandatory fields per level |
| Course-registration success (%) | Completed registrations ÷ started | Registration attempt and state tracking |
| Online payments | Count and amount via PromptPay / credit card, by period | Payment transactions with method |
| Athlete-data completeness (%) | Athlete, training and competition records complete against criteria | Completeness rules |
| Dorm and welfare tracking (%) | Dorm and welfare records complete | Completeness rules |
| User satisfaction | Survey score out of 5 (students, parents, staff) | In-app survey feature [inferred] |
| Executive-report completeness (%) | KPIs the Executive Dashboard can show completely | KPI catalogue |
Expected outcomes
- Integrated management of 17 campuses and 13 schools on shared data standards and processes.
- Staff efficiency: less double entry and less paper, with easier checking, tracking and approval.
- Better service for students and parents through app and portal.
- Systematic athlete, training, competition, dorm and welfare management.
- Transparent finance and scholarships, auditable after the fact.
- Data-driven executive decisions (dashboard and AI analytics).
- Extensible for future features, integrations and policy changes.